FAQ

Ans : First, please verify that you are logging in with the correct password and username. The password is case-sensitive. Is the caps lock on? Next, try clearing your browser’s cookies and temporary Internet files and then try logging in again. Finally, remember that only one person can be logged into your account at a time.

If you are still encountering problems, please fill up the form below. We will try to send you a new id and password as soon as possible.

Ans : You can change the password once you log in to our Training Course.

Ans : Please enter your details here to get the credentials for the Elite Dog Club.

Ans : We are sorry for your inconvenience. You can refresh the screen for a few times or wait for a few minutes and try later. Sometimes a number of open programs may also hinder the customer from entering into our site. Close down some programs and try again.

Ans : Please check the product list to find out the product you ordered for and submit your email and order details. If your information is found to be correct, we will try to send you the download link as soon as possible.

Ans : We need some detail information for the updation of your email id. All these information are required to get confirmed that you are our genuine customer. This is necessary for the privacy and security for our order database. Once the information matches our database, we will update your email id. Fill up the following form to update your email id:

Ans : Fill up the following form carefully to get the your rest of the mini course mails:

Ans : All double or more payments are immediately refunded after a brief check to ensure that the payments are genuinely received.

Fill up the following form and we will let you know the status.

Ans : When you buy a product, the download instructions will be emailed to you. If you have paid by Paypal, sometimes there is a delay before we are notified of your payment.

Ans : Please enter your email id (exactly what you used while ordering) to know which product you have ordered from whom and on which date.

Ans : When you purchase some of our products (like our Training Course, ebooks, items from our online store etc.), you are offered a 30 day free trial to our Elite Dog Club as a bonus gift.

The Elite Dog Club provides you with a monthly video on training your dog, one-on-one answers from our experts to any questions that you have about your dog, a monthly audio-recording from a world-famous dog trainer on different aspects of training and handling your dog, free weekly email consultations with a top veterinarian, our Doggie Alert software to remind you of your pet’s scheduled medical appointments and vaccinations, and a members-only 8% discount coupon that you can use to purchase items such as dog food, dog toys, chews, treats, dog clothes, collars, harnesses, dog beds, etc. from our online store.

If you do not cancel your subscription to the Elite Dog Club within the 30 day free trial period, you are then charged a subscription fee for continued access to the Elite Dog Club. This is the charge that you see on your credit card statement.

The fact that you would automatically be charged the subscription fee for the Elite Dog Club if you do not cancel your subscription within the 30 day free trial period is clearly mentioned in the sales page for the product that you ordered. In addition, we had reminded you about this payment in the order confirmation page that was displayed after your order was processed, and in the emails that we sent to you after your order was processed.

If you would like us to cancel your membership to the Elite Dog Club and have us stop billing your card in the future, please see the next question below.

Ans : If you want to cancel your membership to the Elite Dog Club, please enter the email address and the last 4 digits of the credit card that you had used when you placed your order and click on the Submit button to begin the 3-step cancellation process.

Ans : In order to stop receiving any more emails from us, please open any email that you received from us and click on the Unsubscribe link present at the bottom of the email.